Privacy Policy

1. Commitment to Privacy

Felgueres Travel Group, LLC (“we,” “us,” or “our”) values your business and respects your privacy. We operate a strict opt-in policy. We will not send you marketing information unless you have requested it. We do not sell, rent, or trade your personal data to third parties.

We collect and use personal information only as necessary to provide travel services, comply with legal obligations, and improve our services.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact information (name, address, phone number, email).

  • Identification documents (passport, driver’s license, visa information).

  • Payment details (credit/debit card information processed securely).

  • Travel preferences and booking details.

  • Emergency contact information.

  • Website usage information through cookies and analytics tools (see Section 10).

3. How We Use Your Information

We use your information for:

  • Processing and managing travel bookings.

  • Communicating about travel arrangements.

  • Providing customer service.

  • Compliance with legal, tax, and regulatory obligations.

  • Marketing (only with your explicit consent).

4. Information Sharing

We may share your personal information only as needed to perform our services, including with:

  • Airlines, hotels, cruise lines, car rental companies, tour operators, and related suppliers.

  • Visa, passport, and travel insurance providers.

  • Our employees, contractors, and IT service providers (on a need-to-know basis and under confidentiality obligations).

We do not sell personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described above, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Generally, client records are retained for seven (7) years from the last interaction unless a longer period is required by law.

6. Data Security

We implement appropriate technical, organizational, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. Measures include encryption, secure servers, firewalls, and restricted access to personal data.

7. Your Rights (General)

You may:

  • Access and request a copy of the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your personal data (subject to legal limitations).

  • Withdraw consent for marketing communications at any time.

  • Opt-out of emails using the unsubscribe link included in all communications.

To exercise your rights, email us at privacy@felgueres.com.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (as amended by CPRA):

  • Right to Know: You may request information on categories of personal data collected, sources, business purposes, and third parties with whom data is shared.

  • Right to Delete: You may request deletion of your personal information, subject to legal exceptions.

  • Right to Correct: You may request correction of inaccurate information.

  • Right to Opt-Out of Sale/Sharing: While we do not sell personal data, you have the right to opt out of any future sale or sharing of data.

  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

California residents can make requests by emailing privacy@felgueres.com.

9. Children’s Privacy (COPPA)

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will delete it immediately.

10. Cookies and Analytics

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve our services. Cookies may be set by us or by third-party analytics providers (such as Google Analytics). You can control cookie settings in your browser.

11. GDPR Privacy Notice (For EEA Residents)

If you reside in the European Economic Area (EEA), the following additional provisions apply:

  • Data Controller: When your employer provides data for business travel, your employer is the Data Controller, and Felgueres Travel Group acts as the Data Processor. When we collect data directly from you, we act as the Data Controller under a “legitimate interest” basis.

  • Legal Basis: Processing is based on contract performance, legal obligations, or legitimate interests in providing travel services.

  • Your GDPR Rights: You have the rights of access, rectification, erasure, restriction, portability, objection, and the right not to be subject to automated decision-making.

  • Data Transfers: Personal data will only be transferred outside the EEA to jurisdictions with adequate protections, with consent, or as required to perform travel arrangements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.

13. Contact Information

For privacy-related inquiries or to exercise your rights, please contact:

Felgueres Travel Group, LLC
Email: efelgueres@felgueres.com
Website: www.felgueres.com